FREQUENTLY ASKED QUESTIONS
Do you offer returns?
We are a small, family run business and cannot absorb returns the way a big box store can. Therefore, we do not except returns. If your product arrives damaged, please contact us and we'll get back to you with a resolution as quickly as possible..
Do you offer wholesale prices?
We do not offer wholesale pricing at this time on either rhinestone/spangle transfers, or on vinyl/supply sales. Our prices are already amazing, considering the high quality items we provide. Please be sure to sign up for our newsletter, so you can be the first to know about any sales or promotions!
What brand HTV do you sell?
We have been in this industry since 2011, and have used MANY brands. We have chosen to carry a brand of HTV called Iris. We know most people are looking for Siser, and although they DO have a phenominal product, we KNOW Iris does too! Iris has many similar colors to Siser, and they release new colors quite often! We have been selling this HTV for years, and have yet to have a complaint. It weeds and presses beautifully, so we encourage you not to get hung up on a name, and give our vinyl a try!
What brand of adhesive vinyl do you sell?
For adhesive vinyl, we carry several different brands. Our standard and fine glitter colors are a brand called Endura, that is a proven quality, just like Oracal. Our specialty and holographic vinyls are made by SheinHolographics. We are constantly on the lookout for quality vinyls to offer our great customers. We stand behind our suppliers, so please know that we have used these brands ourselves for many years, and can attest to their quality!
How do I apply my rhinestone transfer?
All our rhinestone and spangle transfers are shipped with a complete sheet of instructions. If you have any issues with the application of your transfer, please contact us and we will help you! Our transfers can be applied with a household iron, but of course, using a heat press is preferred.
Can I pick up my web order in-store?
Yes you can! On vinyl orders, we fill orders as they are placed, and they'll typically be ready in 2-4 hours. We will email you once your order is ready. For rhinestone/spangle orders, we will need 1-2 business days to fulfill your order. We will send an email once your order is complete!